Frequently Asked Questions

Do you charge for delivery?

Delivery is free on all orders over £100 (ex VAT). Below £100 Orders £8.95 Is the standard shipping rate.

How long will my order take?

We also offer 4 day delivery as standard on all eligible orders. To be eligible for 4 day delivery, all products on your order must available for 24 Hour Dispatch. You also must place your order before 12pm and approve your artwork before 4pm the same day. If the order is ‘as previous’, no artwork approval is required.

Expected delivery times may also be affected during periods of high order volume.

Size Guide

Due to the fact we stock items from a wide range of suppliers we don’t have one generic size guide on our site. However we are committed to providing you with the latest size guides which are given to us by each brand/supplier. We generally provide a size guide per brand. Some products have a size guide per item.

What is your returns policy?

Goods deemed returnable are done so entirely at our own discretion except where the return of goods is as a result of the failure on the part of Bflyuk to supply the relevant goods in accordance with the order.

We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items. Plain garments can usually be returned for free for a replacement or a full refund, in the unlikely event that you are not completely satisfied.

If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.

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